Support
We usually reply within two working days.
Questions, problems or feedback? Email support@driftaudio.app. If it's about a purchase, include the date and, if you have it, the order ID from your Apple receipt.
Managing or cancelling Drift Pro
Subscriptions are handled by Apple. Open your App Store subscriptions (or Settings → your name → Subscriptions on iPhone) to change or cancel your plan. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
Restoring a purchase
New iPhone or reinstalled the app? Open Drift, go to Account → Restore Purchases, and sign in with the Apple ID you subscribed with. If you see the paywall before you can get in, tap Restore Purchases at the bottom of it.
Refunds
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Listening offline
Stories you've started are saved on your device as they play, so you can keep listening without a connection. Drift needs to be online now and then to check your subscription.
Where the stories come from
Many stories are based on real events and adapted from Wikipedia articles, which are credited on each story's page. Sleep stories are original fiction. See the Terms of Use for details.